What our Customers say...


Fast professional and good at what they do. Had great service through all of SERVPRO special shout-out to Derek McElroy and Richard who came out today to demo my basement. Went above and beyond to make the process as seamless as possible for my family!

Tandi was helpful with explaining our smoke damage from grease fire on stove. Her crew did an amazing job cleaning and very kind and nice to us. Zildjian, Stephanie, Tabby, Carlos and Dekecia worked hard and didn’t miss a thing. We would use SERVPRO again. 

I live in Columbus, KS. SERVPRO is definitely a 5 star company. The following teams visited my home: David and D'Andre; Jonathan and Carlos; and Derek McElroy. They're all outstanding employees. I can't find enough positive adjectives to describe their level of work. Derek McElroy even called to see if he could do anything else for me. They're definitely the company to call in a disaster. I'm looking forward to working with the restoration crew.

The water damage team was very quick to respond to our 5am call on 12/23. They brought a team to control the damage and dry us out early that morning and we are finally dry and the fans are gone. Thank you, Jonathan Carlos, Trevor , Clay, Daniel, JP for getting us through step one of this process. You have made it easy. I know we were the first call from this freeze and now you are overwhelmed with jobs. I hope you get some rest soon.

Our pipe froze and burst the day before Christmas Eve, it flooded the entire basement. Jonathan and Carlos came over the next day, on Christmas Eve, cleaned up the water, removed the flooring and set up the dehumidifiers. They also stopped by everyday afterwards until they made sure the water was completely dried up. They are professional, friendly, caring, knowledgeable, and they have the admirable amazing work ethics. We are so impressed and thankful for their service. They are truly the best and we recommend them without any reservation. Thank you Jonathan and Carlos!!!

We were recommended SERVPRO by our insurance agent and they have been amazing to work with! They helped us with some unexpected water damage we had in our home and made it a less stressful experience. Bryan, David, Daniel, and Klay we’re all professional and courteous with each interaction. I would highly recommend them to anyone.

This company is awesome! Derek, Shane and their teams are wonderful people to work with.

Tandy, Zildjian, Juanita, Jackie and boys they were great!

I hired SERVPRO to sanitize a residential care home for COVID decontamination. They were a pleasure to work with, and did an excellent job. Tyler and Michael were courteous, knowledgeable and compassionate about the needs to clean the facility. Thank you so much for a job well done.

They were very helpful and professional in all ways. They helped pack and store things and were so careful with it all. We could not have been treated any better. Tyler went above and beyond with all the service we received. He is an asset to your company. All your employees we have had contact with were professionals and courteous.

They did a good job of packing up & cleaning all of my contents. They brought everything back & setup & put all everything back together for me. Everyone was great to work with.

Great family owned company. Wonderful customer service and will definitely be using in the future!

They did an amazing job. They was fast and very proficient, it was like the fire never happened in the house it smelled all new and clean. Very helpful with any and all questions I had

Quick to send a crew! Great help!

My house was destroyed in a tornado May 2019. Barbara was at my house 8 am the next morning to assess and meet with the adjuster. Tandi and crew immediately started salvaging my contents that could be saved. I am now in the process of moving back into my new house. Again, Tandi and crew delivered everything cleaned and placed the furniture in the proper room. This has been such an emotional year for me and my family. SERVPRO has gone above and beyond in every aspect! Thank-you!!!

We had an unfortunate incident with a skunk that came through the ductwork into the house - turns out, they don’t have to spray to leave an odor! Once we got the ductwork replaced/repaired, SERVPRO came in and did an amazing job of cleaning and deodorizing. I finally feel like our house is our home again. I can’t recommend this company enough!

Will and his staff were very patient with our situation and worked hard to make us feel comfortable with the outcome.

Wonderful young men working on our property. They listened to our concerns and worked hard to ensure no further damage. Very professional. Will tell our friends about them.

Very impressed by Brett throughout this process. He was extremely professional, respectful and knowledgeable. 

Appreciate the help from the guys getting right over and working late to get us taken care of. Didn't lose one hour of work thanks to your promptness.  Mike C. 

Everyone explained everything very well and Tandi was always prompt at answering my questions and even would text back after hours when I had questions. 

Will did a great job. Very thorough. 

You've done a great job. Thank you Rhett for the quick response. Happy Holidays.

Was great to work with! Did a fantastic job getting it done and cleaning up. Highly recommend your business.

I am happy with the service and will call this company in the future.

Thank you for the quick response and the removal of wet debris. Appreciated the friendly attitude of staff. 

If you ever need someone to help on restoring your home after a disaster look no more... SERVPRO people are the best.

Great Service and great people.
Thank you for your work.

Just to say that SERVPRO of Carthage/Joplin provided an exceptional service to our family over the last month. Couldn't be more pleased. Tandi was great and this company is highly recommended.

SERVPRO was very quick and professional. Tandi was especially fantastic to deal with! Highly recommend.

We have had a great experience with SERVPRO and more specifically Tandy. They came in and took care of our every need and answered all of our questions in a difficult time. Couldn’t be happier with the services they’ve provided!

If I had a business, I would hire Will right now; all of your guys were great!  If I ever have any more trouble I will be calling you guys first. 

I was very impressed with the service we received. Could not be more pleased. A+.

Josh went above and beyond and did an excellent job. 

Bryan was very knowledgeable and courteous. He was always prompt and on time. I would highly recommend his care and concern to others who are faced with any water damage. 

Everyone in the courthouse has commented on what a fantastic job the crew has done. This was my first experience with your company and I have been very satisfied. 

Excellent people that work for SERVPRO. We appreciate your efficient in getting out so quickly. 

Will, Mike, and Bryan were absolutely wonderful and did an excellent job going beyond to make sure I felt as if m home would be safe for my children and I to return to. I can not thank them enough. 

The team has been so insightful and helped us understand the process as they went along. Tandi gave us information about how the Ducts being cleaned would be what we needed to help with our air being clean since I'm on oxygen. They were very polite and even brought out laundry detergent to clean the laundry that was affected. I'm very blessed to have had their help.

They did an awesome and professional job getting my office back up and going! I definitely recommend!

You all have been very attentive and helpful since this started Tuesday and I really like that. I hope I don't ever have to use you guys again, but if I do, I know it will be taken care of.

We are very pleased with everyone who has helped us. Stacy was very helpful and explained the process daily. We are grateful for their concern and the professionalism.

Bryan and crew did a great job.

Rhett and crew did a fantastic job. Everyone was kind and considerate. Greatly appreciate everything you have done. 

I was panicked early in the process. Rhett made me feel comfortable and confident. 

Rhett and Mike were fast and flexible. Appreciate everything?

Everyone did a great job! They were all awesome, thorough, and kind.

I was glad to be back in my office after just three days. Thank you for getting me back in so quickly.

After our store flooded because of frozen pipes Rhett and his crew did an outstanding job. They had us back in business in just a few days. 

The ladies who packed our things were great. They handled our possessions like they were their own.

The guys did a great job cleaning up the mold in our basement. I sure wouldn't want to wear all that gear in the summer time.  

I was concerned about the mold getting into other parts of the home but your team did a great job in dividing off the sections where mold was growing. They used great care and made us feel at ease.

Tandi, Whitney, Zach, Bret , and Chester were all so friendly and great to work with! They did a great job. I highly recommend them!

Thank you for taking such good care of us. 

Everyone was extremely friendly, helpful, and knowledgeable. I appreciate everything they did. They went above and beyond. 

Everyone was very helpful after our pipes burst during the recent cold snap. Some of the kindest people we have ever work with. Thank you for your help.

The staff was very professional. They all went to great lengths to make sure everything was easy and comfortable for me. They worked quickly and efficiently. 

The crew was amazing with cleaning up the issue that came up. Thanks for taking care of us.

SERVPRO employees were competent, knowledgeable, and worked very hard. I will definitely recommend this company. 

The guys did an amazing job and everything was dry as a bone.

Barb was amazing during the cleaning process. Tandy was amazing at keeping contact with me and the cleaning was perfect. 

SERVPRO was on the job within an hour. Job complete in every way. Very satisfied. 

Very professional and I felt I could trust their advice.

Upon arrival Mark took control of our situation The quick response made us feel at ease knowing we were in good hands. He knew what needed accomplished, who we needed to contact and was a advocate for Dr. P. and our adjuster. Highly recommend SERVPRO.

Our high school building suffered damage due to flooding in our basement. SERVPRO of Carthage-Joplin was contacted and came and immediately and got to work. The crew was professional and personable. They worked hard and in a timely fashion. They communicated effectively at every stage of their work. I would not hesitate to employ them again.

We could not have been more pleased with SERVPRO! Their attention to detail and professionalism were amazing. Thank you for your fast and excellent response. Mark was fantastic to work with.

Everyone was very responsible, efficient, and knowledgeable. Very thorough in getting the house clean from the mold. I would recommend SERVPRO to friends and colleges.

Tandi and Aleah both did a great job for me. They used their time well. You are very lucky to have good workers like them. They respected my belongings. 

I was very pleased with Bryan, he was great at handling the job.

It was a great job. I appreciate SERVPRO following up.

I would definitely refer SERVPRO to others!

Mark was excellent, he kept me informed and did excellent work.

All employees greeted me with a smile. Bryan (Associate Project Manager) kept in good contact with me and always returned my calls in a timely manner. 

From Facebook... These folks are the best!!! We had about an inch & a half from A drain backup. They came in vacuumed the water up and pulled the carpet out!! They were fast, efficient , courteous and so kind. I'll sing their praises any day

From Facebook...Special thanks to SERVPRO for saving our basement this week! They gave top notch quality customer service and ultimately helped dry out our flooded basement ceiling! Saved us from a terrible demo we thought we were destined to do. Thanks so much!

It is hard to improve excellent service, when we called they arrived quickly and the ball got to rolling fast. The clean up crew came shortly after that and they hit it running. We couldn't have asked for better service. We would recommend you anytime.

A friend recommended SERVPRO to clean my carpets. Mark and Dallas had excellent customer service and far exceeded my expectations. I definitely will be using SERVPRO in the future.

I was impressed of how SERVPRO did my carpet cleaning. They did an excellent job throughout the whole process. I will be using them in the springtime to do my duct cleaning.

Everyone on the SERVPRO team did an exceptional job. When I had an issue they came out and fixed it right away and there hasn't been a problem since. My aunt came over and agreed the house looked great! I will be calling SERVPRO with all of my house needs.

We had a mold problem in our shop and knew we needed to get it remediated. SERVPRO did an excellent job. We are so satisfied with how our shop is so clean!

We called SERVPRO to do our duct cleaning. We are so happy with the services that were performed.

Flames were contained in the nursery of our church; however, the smoke made its way to every part of our 26,000 sq. ft. facility. We contacted SERVPRO. Once their leadership team came and assessed the area, the clean up team began. Due to the quality and quickness of SERVPRO, we were able to get back into the building within just 2 weeks. We would highly recommend SERVPRO who is easy to work with and stands behind the Quality services they provide!

John and Mark were great. They explained everything as they went along and answered all of my questions (which was about a million!) with my patience. I am highly satisfied with the service and work. I will recommend your company any time there is opportunity to do so. Thank you John and Mark.

Very kind and professional!

Absolutely perfect! Everybody was the definition of professionalism and courtesy.